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Client: Summit HVAC Services
Summit HVAC was managing 15 field technicians using a whiteboard and group text messages. Dispatching was chaotic — the office manager spent most of her day on the phone coordinating schedules, and technicians frequently showed up at the wrong address or at conflicting times. The company was growing fast but their manual processes could not keep up.
We implemented Vareoz's staff management system with real-time scheduling, job assignment, and route optimization. Each technician has a mobile app showing their daily schedule, job details, and customer information. The office manager can see everyone's availability at a glance and dispatch jobs with a few clicks. Customer notifications go out automatically with technician details and arrival windows.
15
Technicians Managed
-80%
Dispatch Time
+25%
Jobs Per Day
-60%
Customer Complaints
“Going from a whiteboard to Vareoz was like jumping 20 years into the future. My technicians know exactly where to go, customers get notified automatically, and I can actually manage the business instead of just putting out fires.”
Robert Chen
Owner, Summit HVAC Services